Support
If you experience any problems installing or using the software, or have questions regarding billing, please feel free to contact me directly:
Frequently asked questions
- Can I try a demo version?
- How do I install my licence?
- Do you offer refunds?
- Can I install the software on multiple computers?
Can I try a demo version?
Yes! In fact you are strongly encouraged to do so. All products are freely downloadable without purchase or registration, and will work in a fully-functional demo mode for as long as you like. The only limitation is an occasional interruption both on-screen and on the audio path, reminding you that the software is currently unlicensed.
How do I install my licence?
When you purchase a licence you will receive an automated email with your personal licence file attached.
- Download the attachment to your computer.
- Open the plugin window in your DAW and follow the instructions on screen to locate your downloaded licence file. Alternatively, choose “About / Licence…” from the settings menu and click “Update Licence”.
Do you offer refunds?
No. Please be aware that all products are freely downloadable without purchase or registration, and will work in a fully-functional demo mode for as long as you like. The only limitation is an occasional interruption both on-screen and on the audio path, reminding you that the software is currently unlicensed.
Once you have purchased a licence, it is valid permanently and so refunds cannot be offered. You are therefore strongly encouraged to demo and validate the software before purchasing.
Can I install the software on multiple computers?
Yes! As many as you like in fact. However your licence is a personal licence file, registered to a specific individual. In other words, if you wish to use the software at home, at your studio and on a laptop, then please go ahead.
You cannot however share your licence with other users, either commercially or casually.