Support
If you experience any problems installing or using the software, or have questions regarding billing, please feel free to contact me directly:
Frequently asked questions
- Can I try before I buy?
- How do I activate my licence?
- Do you offer refunds?
- Can I use the software on more than one computer?
Can I try before I buy?
Yes, and we’d encourage it. Download the plugin, open it in your DAW and click “Start free trial” on the licence screen. The fully functional trial starts straight away, with no account or payment details needed.
How do I activate my licence?
Your licence is kept in your Reel Audio Instruments account. Your order email invites you to create the account, using the email you ordered with.
- Open the plugin in your DAW. If the licence screen isn’t showing, choose “About / Licence…” from the settings menu.
- Click “Activate a licence…”. A page opens in your browser: sign in, choose your licence, and the plugin activates as soon as you finish.
No internet on your studio computer? Choose “Prefer offline activation?” in the plugin and follow its three steps: save a machine file, upload it on our website, and load the licence file it gives you.
Updating Capulet from version 1.2 or earlier? Your account holds two Capulet licences: the new one activates version 1.3 and later, and your original licence file, still there to download, works with 1.2 and earlier.
Do you offer refunds?
Please try before you buy. Every product has a free trial, started from inside the plugin with no account needed.
We can’t refund a purchase for a change of mind. If something isn’t working, get in touch: we’ll put it right, and if we can’t, we’ll refund you. This doesn’t affect your statutory rights.
Can I use the software on more than one computer?
Yes. A licence can be active on up to five computers at once, so your studio, laptop and home setup are all covered. To move an activation to a new computer, click “Deactivate” in the plugin on the old one first. Offline activations can’t be moved to another computer.